These Terms and Conditions (“Terms”) govern access to and use of the (Zawaj Bridge) Application (the “Application” or “Platform”), which is owned and operated by (Zarina Match FZ-LLC), a company incorporated and registered in the United Arab Emirates (the “Company”). By accessing, registering for, or using the Application, the individual user (“User”) acknowledges that they have read, understood, and agree to be legally bound by these Terms. If the User does not agree to these Terms, the User must not access or use the Application.
To use the Application, the User must:
The Company reserves the right to suspend or terminate accounts that do not meet these requirements.
The Application operates solely as a technology platform facilitating introductions between individuals seeking marriage. The Company is not a marriage agency, marriage broker, or matrimonial guarantor and does not arrange marriages or guarantee successful matches. The Company may provide human-assisted matchmaking support, including profile review, match recommendations, and structured guidance during interactions. Such involvement does not constitute acting as a marriage broker, agent, or representative, and does not create any obligation to ensure compatibility or successful outcomes.
The Application provides a matchmaking platform designed to introduce individuals seeking marriage. The Company does not guarantee compatibility between users or successful relationship outcomes.
The platform operates in accordance with Islamic values and cultural standards. Users must maintain respectful conduct and appropriate communication while using the Application.
Users must create an account and provide accurate personal information. Users are responsible for maintaining the confidentiality of their login credentials. If a profile is created on behalf of another individual, the person creating the profile must have full authority and consent to do so. The Company reserves the right to verify such authority and may approve, reject, suspend, or remove such profiles at its sole discretion.
The Company reserves the right, at its sole discretion, to refuse access to the Application or its services to any user, without obligation to provide a reason, where permitted by applicable law.
Users are responsible for maintaining the confidentiality of their account credentials. The Company shall not be responsible for any loss or damage resulting from unauthorized access to a user’s account.
Users confirm that all information provided in their profiles is accurate and truthful. Providing misleading or false information may result in account suspension or termination.
The Company reserves the right to request identity verification documents at any time. Failure to comply may result in account suspension or termination.
Access to the Application requires a paid subscription. Current subscription plans may include:
Prices may be modified at any time.
Each subscribed male user may be offered up to two (2) matchmaking opportunities (introductions) per calendar month, subject to mutual consent. A matchmaking opportunity shall be considered completed once a video call has taken place between the parties. Female users may receive multiple requests and are under no obligation to accept any request. If a user repeatedly declines matches or experiences multiple unsuccessful attempts, the Company may review the situation with the user to understand possible concerns and improve matchmaking outcomes.
Payments are processed through third-party payment service providers. The Company does not store payment card details.
All subscription payments are final and non-refundable once payment has been processed.
Users agree not to initiate unauthorized chargebacks. Fraudulent chargebacks may result in account suspension and legal recovery actions.
The Application may rely on third-party service providers, including but not limited to video communication providers. The Company does not control or guarantee the performance, availability, or security of such third-party services and shall not be liable for any disruption, failure, or data processing carried out by such providers, which are subject to their own terms and policies.
Matches suggested by the Application are recommendations based on user information. The Company does not guarantee compatibility or relationship success.
The Application provides a platform for introductions between users seeking marriage. The Company does not guarantee that users will receive matches, communications, video calls, or successful relationship outcomes through the Application.
All decisions regarding communication, meetings, engagement, or marriage are made solely by the users. The Company is not responsible for any relationship outcomes including cancelled engagements or divorce.
The services provided through the Application are intended solely to facilitate introductions between users seeking marriage. The Company does not provide professional advice, counseling, or relationship guidance. Any decisions regarding communication, meetings, engagement, or marriage are made solely at the users’ discretion and responsibility.
Users interact with each other at their own discretion and risk. Users are solely responsible for their communications, meetings, and interactions with other users. The Company may facilitate or monitor certain interactions for the purpose of maintaining respectful conduct; however, it does not control user behavior and shall not be responsible for the actions or conduct of any user.
The Company does not conduct criminal background checks on users and makes no representations regarding their background or intentions. Users are solely responsible for conducting their own independent due diligence before pursuing any relationship, communication, or in-person meeting, particularly where such interactions take place outside the Application.
Users must not request money, financial assistance, or any form of payment from other users. The Application is not responsible for financial losses resulting from user interactions.
Users must not use the Application for any unlawful, abusive, fraudulent, or inappropriate purposes. Prohibited conduct includes harassment, impersonation, sharing false or misleading information, requesting money from other users, or violating applicable laws.
Users must behave respectfully during video calls. Video calls may be attended, facilitated, or monitored by matchmakers or representatives of the Company to ensure respectful conduct. However, the Company does not control user behavior and shall not be responsible for the actions or conduct of any user during such interactions. Recording, photographing, or distributing video call content is strictly prohibited, except where recording is carried out by the Company where permitted by applicable law.
Video calls conducted through the Application may be recorded, monitored, or reviewed by the Company for safety, quality assurance, and training purposes, where permitted by applicable law.
If users choose to communicate outside the Application, such interactions occur entirely at their own risk. The Company is not responsible for any conduct or incidents arising from off-platform communication.
Users are solely responsible for arranging, attending, and participating in any in-person meetings with other users. Any such meetings take place at the users’ own discretion and risk. Although matches may be suggested through automated systems or reviewed by a matchmaker, the Company does not organize, supervise, or control any in-person meetings and shall not be responsible for any actions, conduct, incidents, injuries, damages, losses, or other consequences arising out of or in connection with such meetings.
Users retain ownership of content they upload to the Application. However, by uploading content, users grant the Company a non-exclusive, worldwide, royalty-free license to store, process, and display such content for the purpose of operating the platform.
Information voluntarily shared by users through their profiles or communications within the Application may be accessible to other users in accordance with the platform’s functionality. Users are responsible for the information they choose to disclose.
All intellectual property rights in and to the Application, including but not limited to the platform design, software, source code, databases, algorithms, matchmaking systems, trademarks, trade names, logos, graphics, user interface, and all related content and materials, are the exclusive property of the Company or its licensors and are protected by applicable intellectual property laws. Nothing in these Terms shall be construed as granting the User any ownership rights in the Application or its intellectual property. The User is granted a limited, revocable, non-exclusive, non-transferable right to access and use the Application solely for its intended purpose. Users shall not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, decompile, extract data from, or otherwise exploit any part of the Application or its technology for any commercial or competitive purpose without the prior written consent of the Company. Any unauthorized use of the Application or its intellectual property may result in suspension or termination of the User’s account and may lead to legal action by the Company.
The Company reserves the right to review, modify, or remove any content that violates platform policies.
The Company may suspend or terminate accounts that violate these Terms, Community Guidelines, or applicable laws.
Personal data collected through the Application will be processed and protected in accordance with the Privacy Policy and applicable data protection laws. By using the Application, the User acknowledges and consents to such processing of personal data.
User data may be retained for operational, legal, regulatory, or security purposes.
The Company does not guarantee uninterrupted access to the Application. The service may be temporarily unavailable due to maintenance, technical issues, or scheduled system updates.
The Company reserves the right to modify, suspend, or discontinue any part of the Application at any time.
The Company shall not be liable for any failure or delay in the performance of its obligations due to events beyond its reasonable control, including technical failures, internet disruptions, governmental actions, war, terrorism, civil unrest, natural disasters, or other force majeure events.
To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to the use of the Application or its services. In any event, the total liability of the Company shall not exceed the total subscription fees paid by the User to the Company. This limitation shall not apply in cases of fraud, willful misconduct, or where such limitation is not permitted by applicable law.
Users agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to the User’s use of the Application, interactions with other users, violation of these Terms, or violation of any applicable laws.
The parties shall use reasonable efforts to resolve any dispute, controversy or claim arising out of or in connection with these Terms amicably. Any dispute, controversy or claim arising out of or in connection with these Terms, including any dispute as to their validity, interpretation, performance, breach or termination, shall be referred to and finally resolved by arbitration under the Rules of the London Court of International Arbitration (LCIA), which Rules are deemed to be incorporated by reference into this clause. The seat, or legal place, of arbitration shall be London, United Kingdom. The arbitration shall be conducted in the English language. The tribunal shall consist of one (1) arbitrator. The award shall be final and binding on the parties.
These Terms shall be governed by the laws of the United Arab Emirates.
Users agree that any dispute must be brought individually and not as part of any class action or collective proceeding.
The Company may update these Terms at any time. Continued use of the Application constitutes acceptance of the updated Terms.
By selecting acceptance checkboxes or continuing to use the Application, the User acknowledges and agrees that such actions constitute a legally binding electronic acceptance of these Terms.
These Terms constitute the entire agreement between the User and the Company regarding the use of the Application.
If any provision of these Terms is deemed invalid, the remaining provisions shall remain in full force and effect.
Electronic Acceptance Acknowledgment
☐ I confirm that I have read, understood, and agree to be legally bound by these Terms and Conditions.
This Policy applies to assessment appointments and paid Zawaj Bridge membership plans. It forms part of the Terms and Conditions. Nothing in this Policy limits any mandatory consumer rights under applicable law.
The assessment fee covers the matchmaker’s reserved time, preparation, and assessment service. Payment does not guarantee approval or admission to Zawaj Bridge.
A full refund is available when: the charge is duplicated or incorrect; Zawaj Bridge cancels the appointment and cannot offer a suitable replacement; or a technical failure attributable to Zawaj Bridge prevents the assessment and cannot reasonably be resolved by rescheduling.
Cancellation or rescheduling more than 24 hours before the appointment: the user may receive a full refund or reschedule once without charge.
Cancellation within 24 hours or failure to attend: the assessment fee is normally non-refundable. Zawaj Bridge may allow a discretionary reschedule in exceptional circumstances.
After the assessment begins: the assessment fee is non-refundable, including where the applicant is not approved or decides not to continue.
The membership period begins only after the user is approved, completes the required onboarding, and receives active access to the service.
Full refund before activation: a full refund is available where the payment is duplicated or incorrect, or Zawaj Bridge cannot activate or provide the purchased plan.
After activation: membership fees are generally non-refundable once the service has started.
A refund is not normally provided because:
A full or proportionate refund may be provided where Zawaj Bridge is materially unable to provide the purchased service and does not correct the issue within a reasonable period, where Zawaj Bridge ends the membership for operational reasons unrelated to the user, or where a refund is required by applicable law.
Membership provides access to a structured, matchmaker-guided process. It does not guarantee acceptance of requests, a minimum number of introductions, a suitable match within a particular period, or marriage.
Payments made directly to Zawaj Bridge: approved refunds are processed by Zawaj Bridge to the original payment method.
Payments processed by Apple: refund requests must normally be submitted through Apple and remain subject to Apple’s procedures and decision.
Payments processed by Google Play: refund requests may be submitted through Google Play or directed to Zawaj Bridge, subject to Google Play rules, this Policy, and applicable law.
The user may submit a request through the in-app support function or by emailing support@zawajbridge.com. The request should include the account email, payment reference, service purchased, payment date, and reason for the request. Zawaj Bridge aims to respond within five business days. Approved refunds are returned to the original payment method; bank or app-store processing times may vary.
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