This Policy applies to assessment appointments and paid Zawaj Bridge membership plans. It forms part of the Terms and Conditions. Nothing in this Policy limits any mandatory consumer rights under applicable law.
The assessment fee covers the matchmaker’s reserved time, preparation, and assessment service. Payment does not guarantee approval or admission to Zawaj Bridge.
A full refund is available when: the charge is duplicated or incorrect; Zawaj Bridge cancels the appointment and cannot offer a suitable replacement; or a technical failure attributable to Zawaj Bridge prevents the assessment and cannot reasonably be resolved by rescheduling.
Cancellation or rescheduling more than 24 hours before the appointment: the user may receive a full refund or reschedule once without charge.
Cancellation within 24 hours or failure to attend: the assessment fee is normally non-refundable. Zawaj Bridge may allow a discretionary reschedule in exceptional circumstances.
After the assessment begins: the assessment fee is non-refundable, including where the applicant is not approved or decides not to continue.
The membership period begins only after the user is approved, completes the required onboarding, and receives active access to the service.
Full refund before activation: a full refund is available where the payment is duplicated or incorrect, or Zawaj Bridge cannot activate or provide the purchased plan.
After activation: membership fees are generally non-refundable once the service has started.
A refund is not normally provided because:
A full or proportionate refund may be provided where Zawaj Bridge is materially unable to provide the purchased service and does not correct the issue within a reasonable period, where Zawaj Bridge ends the membership for operational reasons unrelated to the user, or where a refund is required by applicable law.
Membership provides access to a structured, matchmaker-guided process. It does not guarantee acceptance of requests, a minimum number of introductions, a suitable match within a particular period, or marriage.
Payments made directly to Zawaj Bridge: approved refunds are processed by Zawaj Bridge to the original payment method.
Payments processed by Apple: refund requests must normally be submitted through Apple and remain subject to Apple’s procedures and decision.
Payments processed by Google Play: refund requests may be submitted through Google Play or directed to Zawaj Bridge, subject to Google Play rules, this Policy, and applicable law.
The user may submit a request through the in-app support function or by emailing support@zawajbridge.com. The request should include the account email, payment reference, service purchased, payment date, and reason for the request. Zawaj Bridge aims to respond within five business days. Approved refunds are returned to the original payment method; bank or app-store processing times may vary.
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