Privacy Policy

Effective Date: March 13, 2026

This Privacy Policy explains how Zawaj Bridge, including its website, mobile application, and related services (collectively, the “Platform”), collects, uses, processes, stores, shares, and protects personal information.

Zawaj Bridge is owned and operated by Zarina Match FZ-LLC, a company registered in Ras Al Khaimah, United Arab Emirates (the “Company,” “we,” “our,” or “us”).

By accessing or using the Platform, users (“Users,” “you,” or “your”) acknowledge that their personal information may be collected and processed in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

Information provided by users when creating an account, applying for access, completing onboarding, or using the Platform, including:

• Name

• Age

• Gender

• Marital status

• Location

• Contact information

• Government ID

• Proof of address

• Face verification or identity verification information

1.2 Profile and Matchmaking Information

Information voluntarily provided by users for matchmaking purposes, including:

• Personal biography

• Preferences and interests

• Marriage expectations

• Religious, family, cultural, or lifestyle preferences

• Profile photographs

• Information relating to family or guardian (Wali) involvement, where applicable

Some of this information may be personal, private, or sensitive in nature and is used to support serious matchmaking and introduction services.

1.3 Website and Application Information

We may collect information submitted through the website, mobile application, early access forms, contact forms, onboarding requests, support requests, and other interactions with the Platform.

1.4 Technical Information

When you use the Platform, we may automatically collect technical and usage information, including:

• Device type

• IP address

• Login timestamps

• Pages or screens viewed

• Application usage data

• User activity and interaction with Platform features

This information may be used for verification, fraud prevention, analytics, security, troubleshooting, and improving the Platform.

1.5 Communication Information

We may collect information submitted through messages, feedback forms, support requests, onboarding communications, or other communications with the Company.

2. Purpose of Data Collection

We collect and process personal information for the following purposes:

• Providing matchmaking and introduction services

• Creating and managing user profiles

• Reviewing applications and onboarding users

• Facilitating introductions between users

• Supporting matchmaker review and coordination

• Verifying user identity

• Ensuring Platform safety and security

• Preventing fraud, misuse, or unauthorized activity

• Processing payments, where applicable

• Providing customer support

• Improving Platform functionality and user experience

• Analyzing usage patterns and developing new features or services

• Complying with legal, regulatory, or operational requirements

3. Legal Basis for Processing

We process personal information based on one or more of the following grounds:

• User consent

• The need to provide the Platform and related services

• Legitimate interests in operating, securing, and improving the Platform

• Compliance with legal or regulatory obligations

4. Profile Visibility and Introductions

User profiles may be partially visible within the Platform in accordance with Platform rules, privacy settings, and the matchmaking process.

Male users may view limited profile information. Full profile access is granted only upon request and subject to the explicit approval of the female user.

Contact information is not shared through the Platform unless both users mutually agree to continue communication outside the Platform, or as otherwise permitted through the Platform’s approved process.

5. User Profile Content

Users are responsible for the information and content they choose to provide through the Platform.

Users should exercise discretion when sharing personal information. The Company implements measures designed to protect user privacy and limit profile visibility in accordance with Platform settings, user permissions, and the supervised matchmaking process.

6. Data Sharing

We do not sell user personal data.

We may share personal information only where necessary with:

• Authorized employees, matchmakers, coordinators, moderators, or representatives

• Technical service providers supporting the Platform

• Hosting, cloud, analytics, and security service providers

• Payment processing providers

• Identity verification or fraud prevention providers

• Legal, regulatory, governmental, or judicial authorities where required by law

• Professional advisors where necessary for legal, compliance, accounting, or business purposes

Service providers may process personal data on behalf of the Company in accordance with applicable laws and confidentiality obligations.

7. International Data Transfers

User data may be transferred to, stored, and processed in jurisdictions where the Company, its affiliates, or its service providers operate or are located.

By using the Platform, you acknowledge that your information may be processed outside your country of residence, subject to appropriate safeguards where required by applicable law.

8. Data Security

The Company implements reasonable technical and organizational measures designed to protect personal information from:

• Unauthorized access

• Data loss

• Misuse

• Unauthorized disclosure

• Unauthorized alteration or destruction

However, no digital platform, website, application, or transmission method can guarantee complete security.

9. Data Retention

We retain personal information for as long as reasonably necessary for operational, matchmaking, legal, regulatory, compliance, fraud prevention, dispute resolution, and security purposes.

After the applicable retention period, personal information may be deleted, anonymized, or securely retained where legally or operationally required.

10. User Rights

Subject to applicable law, users may request:

• Access to their personal data

• Correction of inaccurate information

• Deletion of certain personal information

• Restriction of processing in certain circumstances

• Withdrawal of consent where processing is based on consent

Requests may be submitted through the Platform’s support channels or by contacting us at the email address below.

11. Account Deletion

Users may request deletion of their account.

Certain information may be retained where required or permitted for legal, regulatory, fraud prevention, safety, dispute resolution, accounting, or operational purposes.

12. Third-Party Services

The Platform may use third-party service providers for:

• Payment processing

• Hosting and cloud services

• Analytics

• Identity verification

• Technical support

• Security and fraud prevention

• Communication tools

These providers may process data on behalf of the Company in accordance with applicable data protection laws and contractual confidentiality obligations.

13. Cookies and Similar Technologies

The website and Platform may use cookies, analytics tools, pixels, and similar technologies to:

• Improve user experience

• Monitor system performance

• Analyze usage trends

• Support security and fraud prevention

• Understand visitor and user interactions with the Platform

Users may be able to manage cookies through their browser settings, depending on the device and browser used.

14. Children’s Privacy

The Platform is intended only for individuals aged eighteen (18) years or older.

The Company does not knowingly collect personal data from minors. If we become aware that personal information has been collected from a minor, we may take steps to delete such information.

15. Changes to this Privacy Policy

The Company may update this Privacy Policy from time to time.

Any updated version will be posted on the website or made available through the Platform. Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Information

For privacy-related inquiries, data access requests, correction requests, or account deletion requests, users may contact the Company at:

support@zawajbridge.com

or through the Platform’s official support channels.